{"product_id":"the-frontline-enablement-playbook-jd-dillon-9781562869861","title":"The Frontline Enablement Playbook: Equip Your Deskless Workforce to Power Organizational Performance","description":"\u003cp\u003e\u003cstrong\u003eEmpower Frontline Workers and You'll Power Your Business\u003c\/strong\u003e\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eFrontline employees are the backbone of every organization. They're the grocery clerks, manufacturing workers, call center representatives, hotel housekeepers, and retail associates who keep the world running. Yet, despite making up 70 to 80 percent of the global workforce, they are often treated as an afterthought. \u003cem\u003eThe Frontline Enablement Playbook\u003c\/em\u003e is here to change that.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eWritten by JD Dillon, founder of LearnGeek and passionate advocate for the frontline, this book is a practical guide for HR, L\u0026amp;D, and operations professionals who want to do better by their deskless teams. Drawing on more than 25 years of experience and insights from over 100 global practitioners and actual frontline workers, Dillon delivers the first-ever playbook designed to help you build a frontline experience that's resilient, adaptable, and human-centered.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eInside, you'll dive deep into six parts that redefine frontline support: \u003c\/p\u003e\u003cbr\u003e\u003cul\u003e\n\u003cbr\u003e\u003cli\u003eUnderstanding who frontline workers really are--and what they need\u003c\/li\u003e\n\u003cbr\u003e\u003cli\u003eArchitecting a modern enablement ecosystem\u003c\/li\u003e\n\u003cbr\u003e\u003cli\u003eEmpowering frontline managers to empower their employees\u003c\/li\u003e\n\u003cbr\u003e\u003cli\u003eHelping frontline workers do a great job today\u003c\/li\u003e\n\u003cbr\u003e\u003cli\u003eFostering future opportunities for development\u003c\/li\u003e\n\u003cbr\u003e\u003cli\u003eEvolving your entire strategy to get that all-important buy-in\u003c\/li\u003e\n\u003cbr\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cp\u003eThis book is packed with tools and tactics that work--whether you're looking to improve training, manage change more effectively, enhance communication, or support manager well-being. Modular by design, you can read the entire story or pick and choose specific sections to address timely needs. You'll find frameworks like the Modern Learning Ecosystem, stories from the field, and letters from frontline workers themselves.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eStop just \u003cem\u003esaying\u003c\/em\u003e your frontline is essential and start \u003cem\u003eproving\u003c\/em\u003e it. Because when your frontline thrives, your business does too.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jd Dillon\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1562869868\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781562869861\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e ASTD\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/05\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 600\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback","brand":"Jd Dillon","offers":[{"title":"Paperback","offer_id":47520786055423,"sku":"9781562869861","price":69.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_087d5715-9a85-485a-9cbf-6b723b3b6453.jpg?v=1762887060","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-frontline-enablement-playbook-jd-dillon-9781562869861","provider":"WR Book House","version":"1.0","type":"link"}