{"product_id":"the-global-quality-management-system-suresh-patel-9781498739801","title":"The Global Quality Management System: Improvement Through Systems Thinking","description":"\u003cp\u003eThis book shows how to implement a global quality management system (GQMS) to achieve world-class business excellence. It illustrates the business excellence pyramid with the foundation of management systems at the system level, Lean System at the operational level, Six Sigma methodology at the tactical level, and business excellence at the strategy level. It stresses the importance of the process-its identification, definition, improvement, and control using \"turtle diagrams\" and its extension to supplier, input, process, output, and customer (SIPOC) diagrams.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Suresh Patel\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1498739806\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781498739801\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Productivity Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/24\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 240\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.15lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.30h x 6.40w x 0.60d","brand":"Suresh Patel","offers":[{"title":"Hardcover","offer_id":48449685127423,"sku":"9781498739801","price":62.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_a4fa2ff8-6556-4424-a9e9-364ec714f87e.jpg?v=1777264476","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-global-quality-management-system-suresh-patel-9781498739801","provider":"WR Book House","version":"1.0","type":"link"}