{"product_id":"the-hospitality-playbook-von-nelson-9798300171223","title":"The Hospitality Playbook: Leadership Coaching","description":"\u003cb\u003eThe Hospitality Playbook\u003c\/b\u003e offers a different path. Not through gimmicks, pizza parties, or empty promises about \"family culture,\" but through a proven coaching framework that transforms how we lead, develop, and retain the people who make hospitality work.\u003cbr\u003eThis book bridges 35 years of frontline hospitality experience with cutting edge research in organizational psychology and leadership development. It's built on a simple truth: people don't leave jobs. They leave managers who don't develop them, cultures that don't value them, and organizations that offer no path forward.\u003cbr\u003e\u003cb\u003e\u003ci\u003eWhat You'll Find Inside\u003c\/i\u003e\u003c\/b\u003e\u003cbr\u003eFive strategic \"plays\" that address the root causes of turnover: \u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eThe Culture Play\u003c\/b\u003e shows you how to diagnose and intentionally shape workplace culture that retains talent, not repels it.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eThe Leadership Play\u003c\/b\u003e transforms managers from taskmasters into coaches who develop people, not just manage schedules.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eThe Feedback Play\u003c\/b\u003e replaces annual reviews with real time developmental conversations that improve performance without triggering defensiveness.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eThe Career Path Play\u003c\/b\u003e creates transparent growth trajectories that combat hospitality's reputation as a dead-end industry.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eThe Inclusion Play\u003c\/b\u003e builds psychologically safe environments where every team member, regardless of background, feels genuinely valued and heard.\u003c\/li\u003e\n\u003c\/ul\u003eEach play is backed by research, illustrated with real world examples, and designed for immediate implementation. No theory without practice. No platitudes without proof.\u003cbr\u003e\u003cb\u003e\u003ci\u003eWho This Book Is For\u003c\/i\u003e\u003c\/b\u003e\u003cbr\u003eThis playbook is written for the people in the trenches: \u003cul\u003e\n\u003cli\u003eGeneral managers tired of training replacements instead of building teams\u003c\/li\u003e\n\u003cli\u003eHR directors searching for retention strategies that work\u003c\/li\u003e\n\u003cli\u003eRestaurant owners watching their best people walk out the door\u003c\/li\u003e\n\u003cli\u003eHospitality leaders who know there must be a better way\u003c\/li\u003e\n\u003cli\u003eAnyone who believes that hospitality can be both a career and a calling\u003c\/li\u003e\n\u003c\/ul\u003e\u003cb\u003e\u003ci\u003eWhy Now\u003c\/i\u003e\u003c\/b\u003e\u003cbr\u003eThe hospitality industry stands at a crossroads. Labor shortages aren't temporary. Worker expectations have fundamentally shifted. The old playbook of \"deal with it or leave\" doesn't work anymore. We need a new approach grounded in how people stay, grow, and thrive.\u003cbr\u003eThis book is that approach. Evidence based. Battle tested. Ready to implement. \u003cb\u003eThe game has changed. Your playbook should too.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Von Nelson\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798300171223\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/11\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 212\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.55lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.45d","brand":"Von Nelson","offers":[{"title":"Paperback","offer_id":48588053577983,"sku":"9798300171223","price":14.79,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/the-hospitality-playbook-von-nelson-9798300171223","provider":"WR Book House","version":"1.0","type":"link"}