{"product_id":"the-hotel-is-human-olivier-andrzs-servat-9798246508145","title":"The Hotel is Human: Building Performance Without Breaking People","description":"The Hotel is Human: Building Performance Without Breaking\u003cbr\u003ePeople\u003cbr\u003eHotels once existed to welcome. Somewhere along the way, \u003cbr\u003ethey became machines for throughput. This book is a field guide for\u003cbr\u003ebuilding results without breaking people-written by a general\u003cbr\u003emanager who led on four continents, turned around hotels others\u003cbr\u003ehad given up on, and opened disruptive brands that created loyalty\u003cbr\u003ebeyond reason.\u003cbr\u003eFrom a thirty-minute phone call that started it all, to Casablanca's\u003cbr\u003eclarity, Abuja's ambiguity, Parisian scale, W's experiential revolution, \u003cbr\u003eand the American crucible-this is the story of refusing false\u003cbr\u003echoices. Performance or people. Speed or care. Discipline or dignity.\u003cbr\u003eThe author argues you can have both-if you design for both.\u003cbr\u003eWith case studies, tools, and a Human Performance Operating\u003cbr\u003eSystem you can run on Monday, this is a call to leaders and owners\u003cbr\u003ealike: make hotels human again-and win because of it.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Olivier André Servat\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798246508145\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/01\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 86\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.28lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.18d","brand":"Olivier André Servat","offers":[{"title":"Paperback","offer_id":48447313314047,"sku":"9798246508145","price":18.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_be7e6fce-a322-437f-ae79-d99901b26533.jpg?v=1777230275","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-hotel-is-human-olivier-andrzs-servat-9798246508145","provider":"WR Book House","version":"1.0","type":"link"}