{"product_id":"the-interdependence-of-employee-and-yasemin-mehmet-9783836417334","title":"The Interdependence of Employee and Customer Satisfaction","description":"In the last years, organisations have invested considerable resources into programs that enhance the satisfaction of their personnel. The implicit proposition underlying these activities is that content employees lead to content clients. Employee satisfaction is expected to result in better working performance including politeness, positive non-verbal behaviour, respect, and cooperativeness in the employee-customer interaction. In the interaction process customers may affect the satisfaction of employees. This publication focuses on the following questions: Is there an influence of customer satisfaction on employee satisfaction? Does employee satisfaction have an impact on customer satisfaction? Is there an interrelation between customer satisfaction and employee satisfaction? The target audience of this publication are decision makers in human resources departments and marketing departments, managers in customer oriented organisations, as well as researchers in the areas of economics and psychology.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Yasemin Mehmet\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 3836417332\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9783836417334\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e VDM Verlag Dr. Mueller E.K.\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/19\/2007\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 84\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.33lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.61h x 6.69w x 0.17d","brand":"Yasemin Mehmet","offers":[{"title":"Paperback","offer_id":48446415962367,"sku":"9783836417334","price":45.36,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_35c917d4-8e81-4965-8035-1a9ac13a1a2c.jpg?v=1777224484","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-interdependence-of-employee-and-yasemin-mehmet-9783836417334","provider":"WR Book House","version":"1.0","type":"link"}