{"product_id":"the-journey-to-wow-shaun-belding-9781633936935","title":"The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty","description":"\u003cp\u003e\u003cstrong\u003e\u003cem\u003eThe Journey to WOW \u003c\/em\u003edelivers deep and unique insights into creating fierce customer loyalty, and transforming an organization's culture into one obsessed with customer experience.\u003c\/strong\u003e It will resonate with anyone looking to improve their company's customer experience, and anyone who deals with customers -- from the newbie part-time employee to the corporate CEO. \u003c\/p\u003e\u003cp\u003eThe book examines the kinds of experiences we've \u003cem\u003eall\u003c\/em\u003e had as customers -- things that so many organizations seem blind to. Situations like the inability to actually talk with a human, impenetrable phone systems, frustrating processes and uncaring people. It drives home the reality that these flaws exist in every company, and that they are silent killers of sales and customer loyalty.\u003c\/p\u003e\u003cp\u003eMost importantly, \u003cem\u003eThe Journey to WOW\u003c\/em\u003e shows exactly how to start seeing the flaws in your company and what you can do to fix them. Its lighthearted business novel format will draw you in, then deliver more than a few surprising \"ah-ha\" moments. It will forever change the way you look at your business.\"\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Shaun Belding\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1633936937\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781633936935\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Torbolton Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/24\/2018\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 216\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.71lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.49d","brand":"Shaun Belding","offers":[{"title":"Paperback","offer_id":44049880482047,"sku":"9781633936935","price":16.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_cc61d4fb-20be-4db4-a6de-071727807427.jpg?v=1685003938","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-journey-to-wow-shaun-belding-9781633936935","provider":"WR Book House","version":"1.0","type":"link"}