{"product_id":"the-magic-of-customer-service-mike-toy-9798668659425","title":"The Magic of Customer Service: How the Best Companies Keep Everybody Happy","description":"\u003cp\u003e\u003cstrong\u003eSimple Ways to Attract and Keep Customers\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eWhat would your business or company be like if people were loyal to you and your brand?\u003c\/p\u003e\u003cp\u003eHave you dreamed of winning the hearts of customers, but you feared you lacked \u003cem\u003eThe Magic of Customer Service\u003c\/em\u003e?\u003c\/p\u003e\u003cp\u003eThe truth about exceptional customer service is not as elusive as you think.\u003c\/p\u003e\u003cp\u003eInside, You'll Discover How To...\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eWin over new customers through going the extra mile.\u003c\/li\u003e\n\u003cli\u003eMake yourself the no-brainer option.\u003c\/li\u003e\n\u003cli\u003eEngage with customers to create loyalty.\u003c\/li\u003e\n\u003cli\u003eBe perceived as the expert so customers will come to you first.\u003c\/li\u003e\n\u003cli\u003eDeal with customer complaints in a win-win fashion.\u003c\/li\u003e\n\u003cli\u003eInspire your people to raise the bar on customer experience....\u003c\/li\u003e\n\u003cli\u003eAnd much, much, more \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003ePraise for \u003cem\u003eThe Magic of Customer Service\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"Mike Toy helps leaders understand the connection between culture and brand and employee experience and customer experience. In every instance, it's about people and Mike gives practical and easily implemented suggestions to win the hearts of employees and customers \"\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003eDee Ann Turner, former Chick-fil-A Vice President and author of \u003cem\u003eBet on Talent\u003c\/em\u003e \u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"Doing something and doing it right are two different things. In Mike Toy's book The Magic of Customer Service, you will learn this important lesson. Doing things right is a choice. You can decide to be average, good or great. The path to greatness is to understand, everything matters. You have to know more if you want to be more and do more. Learn from Mike and create a mindset of excellence in all areas of your life. You will be glad you did.\"\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003eLee Cockerell, Executive Vice President (Retired and Inspired) Walt Disney World(R) Resort and Best Selling Author\u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"Mike Toy's real world observations and fascinating perspective will help you and your people grow \"\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003eShep Hyken, New York Times bestselling author of \u003cem\u003eThe Cult of the Customer\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"Mike Toy keeps customers and culture at the top of your mind. Apply what you learn for an exceptional ride to the top \"\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003eRon Kaufman, New York Times Bestseller Author of \u003cem\u003eUplifting Service\u003c\/em\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"Mike Toy's sharp observations about root problems along with actionable solutions make this a one-two knockout \"\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003eJonah Berger, New York Times bestselling author of \u003cem\u003eContagious\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"Mike Toy gives you the motivational tools you need to boost and strengthen all those around you.\"\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003eBrian Tracy, Author \/ Speaker \/ Consultant\u003c\/p\u003e\u003cp\u003e\"Want amazing? Count on Mike Toy to help your people develop the attitude and mindset of winners \"\u003c\/p\u003e\u003cp\u003eMarshall Goldsmith, the New York Times #1 bestselling author of \u003cem\u003eTrigger\u003c\/em\u003e, \u003cem\u003eMojo\u003c\/em\u003e, and \u003cem\u003eWhat Got You Here Won't Get You There\u003c\/em\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"Refreshing and inspiring. Mike Toy has done it again \"\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003eJoe Hart, President\/CEO of Dale Carnegie\u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"If you are looking for the definitive roadmap to create and grow your organization (the kind that will differentiate you from the competition) - look no further. What are you waiting for?\"\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003eJoseph Michelli New York Times #1 bestselling of author of books like \u003cem\u003eThe Airbnb Way\u003c\/em\u003e, \u003cem\u003eDriven to Delight\u003c\/em\u003e, \u003cem\u003eThe New Gold Standard\u003c\/em\u003e, and \u003cem\u003eThe Starbucks Experience\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003e\"Mike takes a comprehensive look at the proven records of great business and institutional leaders, and breaks down crucial components to their success. In the case of Chick-fil-A, he effectively identifies the link between leadership's focus on purpose and how it ultimately impacts the guests' experience.\"\u003c\/em\u003e\u003c\/p\u003e\u003cp\u003eSteve Robinson, former Executive Vice President and Chief Marketing Officer of Chick-fil-A and author of \u003cem\u003eCovert Cows and Chick-fil-A\u003c\/em\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Mike Toy\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 8668659421\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798668659425\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/29\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 136\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.34lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.00h x 5.00w x 0.32d","brand":"Mike Toy","offers":[{"title":"Paperback","offer_id":44070444007679,"sku":"9798668659425","price":8.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_7c912abe-055d-4776-abf4-b137c7bb7ab6.jpg?v=1685430413","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-magic-of-customer-service-mike-toy-9798668659425","provider":"WR Book House","version":"1.0","type":"link"}