{"product_id":"the-moderators-survival-guide-donna-tedesco-9780124047006","title":"The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research","description":"\u003cp\u003e\u003ci\u003eThe Moderator's Survival Guide\u003c\/i\u003e is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews.\u003c\/p\u003e \u003cp\u003eAs a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way. \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Donna Tedesco, Fiona Tranquada\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0124047009\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780124047006\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Morgan Kaufmann Publishers\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/19\/2013\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 364\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.68lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.32h x 7.09w x 0.67d","brand":"Donna Tedesco","offers":[{"title":"Paperback","offer_id":44715566956799,"sku":"9780124047006","price":49.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_fc4cbdfd-f5e3-4592-a162-ec9c1e9d98dd.jpg?v=1705672744","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-moderators-survival-guide-donna-tedesco-9780124047006","provider":"WR Book House","version":"1.0","type":"link"}