{"product_id":"the-only-thing-that-matters-karl-albrecht-9780887306396","title":"The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business","description":"Total Commitment to the Customer: \u003cbr\u003eThe Only Way to Succeed in the Supercompetitive 1990sIn \u003cem\u003eThe Only Thing That Matters\u003c\/em\u003e Karl Albrecht challenges American business to a commitment that will transform it to its very core. Albrecht's plan goes beyond lip service and simple cosmetic approaches to show the way to a radical bottom-up, top-down, total company commitment to the customer. His blueprint for success encompasses and explains the five critical challenges facing every business: \u003cul\u003e\n\u003cli\u003eFinding the \"Invisible Truth\" about your customer\u003c\/li\u003e\n\u003cli\u003eCreating new, long-term rules for the Game\u003c\/li\u003e\n\u003cli\u003eWinning the hearts, minds, and hands of your people\u003c\/li\u003e\n\u003cli\u003eMaking all systems, policies, and procedures customer-friendly\u003c\/li\u003e\n\u003cli\u003eKeeping score and leading the way\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Karl Albrecht\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 088730639X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780887306396\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Harper Business\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/26\/1993\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 256\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.43lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.18h x 5.49w x 0.81d","brand":"Karl Albrecht","offers":[{"title":"Paperback","offer_id":47520305479935,"sku":"9780887306396","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_8aa92e03-d609-4540-8e92-aa66620b85f2.jpg?v=1762884792","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-only-thing-that-matters-karl-albrecht-9780887306396","provider":"WR Book House","version":"1.0","type":"link"}