{"product_id":"the-only-thing-that-matters-karl-albrecht-9780913351239","title":"The Only Thing That Matters: Bringing the Power of the Custome Into the Center of Your Business","description":"In this practical, down-to-earth guide for managers at all levels, Karl Albrecht re-defines the quality and service issues by fusing them into one all-powerful concept: Customer Value. He shows you how to implement the key practices of the outstanding customer-focused companies. This is a valuable book for all managers and one that resonates with the current business environment. His pioneering concept of customer value modeling shows you how to build a strategic focus based on customer value, and how to deploy the concept all through the organization. Using his Total Quality Service (TQS) model as a framework, he guides you through the transformation process, showing you how to avoid the 'fizzle factors' and actually deliver a superior customer value package. Jan Carlzon, CEO of Scandinavian Airlines, says, \"Makes a convincing case for basing efforts to improve quality on added value to the customer. Thought-provoking.\" Provide a copy of \u003ci\u003eThe Only Thing That Matters\u003c\/i\u003e to each of your executives, managers, and team leaders.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Karl Albrecht\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0913351237\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780913351239\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Karl Albrecht International\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/31\/2008\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 256\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.76lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.02h x 5.98w x 0.54d","brand":"Karl Albrecht","offers":[{"title":"Paperback","offer_id":44063491490047,"sku":"9780913351239","price":15.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_9da7691e-ea4d-4e9b-8e09-0affea40039a.jpg?v=1685389872","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-only-thing-that-matters-karl-albrecht-9780913351239","provider":"WR Book House","version":"1.0","type":"link"}