{"product_id":"the-pactc-shelley-anne-crawford-9781066669615","title":"The PACT(c): How Trust is Really Built","description":"\u003cp\u003eWe have been building trust the wrong way. We treat it as something extended - a gift given in good faith, withdrawn when broken. But trust is not extended. It is earned. And earning it requires something most leadership frameworks have never provided: a clear, specific, behavioural account of what trustworthy people actually do.\u003c\/p\u003e\u003cp\u003eThe PACT(c) changes that. Drawing on decades of trust research and organisational practice, it identifies four dimensions of trust-building behaviour - Predictability, Ability, Care, and Transparency - and translates each into observable, evidenceable actions that can be assessed, developed, and sustained.\u003c\/p\u003e\u003cp\u003eThe PACT(c) framework is built on a fundamental insight: trust is not a feeling. It is a pattern of behaviour. Leaders and organisations that understand this stop waiting to be trusted and start building the specific conditions under which trust becomes inevitable. Each dimension is explored in depth - its foundations in research, the ways it builds trust when practised well, and the ways it quietly erodes trust when it breaks down or becomes distorted.\u003c\/p\u003e\u003cp\u003eThe Trust-building Strengths Inventory provides a structured, reflective tool for individuals and teams to identify their trust-building strengths and the areas that most need development.\u003c\/p\u003e\u003cp\u003eWhether you are a leader seeking to rebuild trust, a coach supporting clients through organisational change, or an L\u0026amp;D professional designing programmes for high-trust cultures, The PACT(c) gives you the language, the framework, and the practical tools to make trust-building intentional, evidence-based, and real.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eSmall acts, deep trust.\u003c\/em\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Shelley Anne Crawford\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1066669619\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781066669615\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Josh Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/31\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 244\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.73lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.55d","brand":"Shelley Anne Crawford","offers":[{"title":"Paperback","offer_id":49002057531647,"sku":"9781066669615","price":33.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/the-pactc-shelley-anne-crawford-9781066669615","provider":"WR Book House","version":"1.0","type":"link"}