{"product_id":"the-passenger-has-gone-digital-nawal-k-taneja-9781409435020","title":"The Passenger Has Gone Digital and Mobile: Accessing and Connecting Through Information and Technology","description":"Nawal K. Taneja explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Nawal K. Taneja\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1409435024\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781409435020\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Routledge\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/30\/2011\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 268\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.22lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.63d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eReference and Research Bk News\u003c\/i\u003e 12\/01\/2011 pg. 78","brand":"Nawal K. Taneja","offers":[{"title":"Hardcover","offer_id":48449561919743,"sku":"9781409435020","price":72.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_410e100d-b999-4b88-b61b-a0ce08df668c.jpg?v=1777263936","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-passenger-has-gone-digital-nawal-k-taneja-9781409435020","provider":"WR Book House","version":"1.0","type":"link"}