{"product_id":"the-post-pandemic-business-playbook-ofer-mintz-9789811658679","title":"The Post-Pandemic Business Playbook: Customer-Centric Solutions to Help Your Firm Grow","description":"1.Introduction.- 2.Section One: How and why the COVID-19 economic crisis occurred? A customer behavior-based perspective.- 3.Five phases for how customer behavior changed in response to COVID-19.- 4.Psychological and economic explanations for why the COVID-19 economic crisis occurred.- 5. Section Two: Customer-centric growth strategies.- 6. An opportunity unlike ever before.- 7. First quadrant: status quo growth strategy.- 8. Second quadrant: new customer markets.- 9. Third quadrant: new products.- 10. Fourth Quadrant: Diversify simultaneously into new markets with new or modified products.- 11. Section Three: The COUNTER COVID customer-centric framework your firm needs to employ NOW.- 12. Create emotional connections to CREATES loyalty.- 13. Demonstrate product value.- 14. Extend digital footprint.- 15. Conclusion.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Ofer Mintz\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 9811658676\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9789811658679\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Palgrave MacMillan\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/13\/2022\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 224\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.98lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.27h x 5.83w x 0.63d","brand":"Ofer Mintz","offers":[{"title":"Hardcover","offer_id":44079700508927,"sku":"9789811658679","price":37.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_c607e40d-ce63-4a21-a2d9-d3f84fad52c7.jpg?v=1685482637","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-post-pandemic-business-playbook-ofer-mintz-9789811658679","provider":"WR Book House","version":"1.0","type":"link"}