{"product_id":"the-practical-guide-to-achieving-philip-berners-9780367723859","title":"The Practical Guide to Achieving Customer Satisfaction in Events and Hotels","description":"\u003cp\u003e\u003cem\u003eThe Practical Guide to Achieving Customer Satisfaction in Events and Hotels\u003c\/em\u003e is the fourth title in the Routledge Series \u003cem\u003eThe Practical Guide to Events and Hotel Management\u003c\/em\u003e and presents expert-led insight of customer service best practice within events and hotels.\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e \u003cp\u003eTypical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. \u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e \u003cp\u003eThis book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Philip Berners, Adrian Martin\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0367723859\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780367723859\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Routledge\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/18\/2022\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 180\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.62lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.42d","brand":"Philip Berners","offers":[{"title":"Paperback","offer_id":44072282358015,"sku":"9780367723859","price":46.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_6811cb06-c58b-4639-98b9-6276287b3d4d.jpg?v=1685441027","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-practical-guide-to-achieving-philip-berners-9780367723859","provider":"WR Book House","version":"1.0","type":"link"}