{"product_id":"the-reference-interview-today-susan-knoer-9781598848229","title":"The Reference Interview Today","description":"\u003cp\u003e\u003cb\u003eLearn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eIn today's technology-driven world, reference librarians must serve users who come into the building as well as remote users who ask via various digital means. With virtual reference and social networking tools now commonplace, reference questions have become more complex and interdisciplinary. \u003ci\u003eThe Reference Interview Today\u003c\/i\u003e will help reference librarians decide which tools and strategies will best serve their diverse group of patrons--in person and in cyberspace. \u003cp\u003e\u003c\/p\u003eThis text covers the skills needed for traditional face-to-face reference and how they can be applied in 2.0 media. Best practices for culturally diverse, disabled, and \"difficult\" patrons; strategies for public and academic libraries; and virtual technologies like Twitter and Second Life are described. Written by a practicing reference librarian, this invaluable book makes it easy to train paraprofessionals and serves as a guide for experienced librarians to hone their skills in new delivery methods.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Susan Knoer\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1598848224\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781598848229\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Libraries Unlimited\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/02\/2011\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 156\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.57lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.10h x 6.10w x 0.40d","brand":"Susan Knoer","offers":[{"title":"Paperback","offer_id":48436872806655,"sku":"9781598848229","price":57.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_038e0282-9c84-4812-a18f-578e257557d7.jpg?v=1777158343","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-reference-interview-today-susan-knoer-9781598848229","provider":"WR Book House","version":"1.0","type":"link"}