{"product_id":"the-secret-diary-of-a-claire-boscq-scott-9781716632839","title":"The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Mystery Shopper: The Good, the Bad and the Exceptional","description":"I have the best job in the world... Wouldn't you love to get paid to shop Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees' engagement and customer loyalty, win industry awards and grow their profitability. In this book, Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Claire Boscq-Scott\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1716632838\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781716632839\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Lulu.com\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/24\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 90\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.29lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.19d","brand":"Claire Boscq-Scott","offers":[{"title":"Paperback","offer_id":48587842945279,"sku":"9781716632839","price":12.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/the-secret-diary-of-a-claire-boscq-scott-9781716632839","provider":"WR Book House","version":"1.0","type":"link"}