{"product_id":"the-service-providers-d-yagil-9781349353781","title":"The Service Providers","description":"The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e D. Yagil\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1349353787\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781349353781\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Palgrave MacMillan\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/17\/2008\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 236\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.82lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.57d","brand":"D. Yagil","offers":[{"title":"Paperback","offer_id":48088026218751,"sku":"9781349353781","price":109.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_a032fa06-f3e7-466a-ad65-017d4e6237fa.jpg?v=1769102695","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-service-providers-d-yagil-9781349353781","provider":"WR Book House","version":"1.0","type":"link"}