{"product_id":"the-service-systems-toolbox-john-bicheno-9780956830708","title":"The Service Systems Toolbox","description":"A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e John Bicheno\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0956830706\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780956830708\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Picsie Books\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/01\/2011\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 352\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.35lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 10.00h x 7.00w x 0.73d","brand":"John Bicheno","offers":[{"title":"Paperback","offer_id":43926873014527,"sku":"9780956830708","price":18.9,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_7f903f4f-f598-444d-b826-1c8e711de2d9.jpg?v=1681085495","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-service-systems-toolbox-john-bicheno-9780956830708","provider":"WR Book House","version":"1.0","type":"link"}