{"product_id":"the-simple-guide-to-patient-penny-m-crow-9781568296814","title":"The Simple Guide to Patient Access Hiring","description":"\u003cp\u003eHiring and firing is not something you do regularly in your practice so how do you handle it when one of your most valued employees has given notice or a long-term staff member just quit? What if your practice is expanding and you need help to define new positions and how to distribute the additional workload? As one in a series of Simple Guides, this manual takes the guesswork and confusion out of recruiting and hiring the best staff.\u003c\/p\u003e\u003cp\u003eThis Simple Guide provides detailed information on Patient Access Positions, the positions that are key to getting your patients through the door of your medical practice, while creating a memorable experience during their visit.\u003c\/p\u003e\u003cp\u003eUse this as step by step resource to: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eIdentify key skillsets: i.e. stellar customer service mindset and others that will support your successful hire\u003c\/li\u003e \u003cli\u003eAnalyze job descriptions: to ensure everyone is clear on performance expectations\u003c\/li\u003e \u003cli\u003eInterview with situational questions: to give you a better idea of how your candidate will perform in the demanding front office space\u003c\/li\u003e \u003cli\u003eAccess immediate resources: simple forms and templates that can be personalized for your practice\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis is written for anyone who has a hand in the hiring and recruitment process. Use it as a valued resource for direction and support for placing and retaining great staff.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Penny M. Crow, Christine Kalish, Sharon Z. Ginchansky\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1568296819\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781568296814\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Medical Group Management Association\/Center f\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/05\/2019\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 162\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.50lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.35d","brand":"Penny M. Crow","offers":[{"title":"Paperback","offer_id":43983685157119,"sku":"9781568296814","price":36.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_e513e7f1-ce55-44b4-bad9-4d801b2cffe5.jpg?v=1683268123","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-simple-guide-to-patient-penny-m-crow-9781568296814","provider":"WR Book House","version":"1.0","type":"link"}