{"product_id":"the-starbucks-experience-joseph-michelli-9780071477840","title":"The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary","description":"\u003cp\u003e\u003cb\u003eWAKE UP AND SMELL THE SUCCESS!\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eYou already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe Starbucks Experience\u003c\/i\u003e contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's \"most admired\" companies, according to \u003ci\u003eFortune\u003c\/i\u003e magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the \"partners\"-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eReach out to entire communities\u003c\/li\u003e\n\u003cli\u003eListen to individual workers and consumers\u003c\/li\u003e\n\u003cli\u003eSeize growth opportunities in every market\u003c\/li\u003e\n\u003cli\u003eCustom-design a truly satisfying experience that benefits everyone\u003c\/li\u003e involved\u003c\/ul\u003e\u003cp\u003eFilled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.\u003c\/p\u003e\u003cp\u003eFor anyone who wants to learn from the best-and be the best-\u003ci\u003eThe Starbucks Experience\u003c\/i\u003e is a rich, heady brew of unforgettable user-friendly ideas.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Joseph A. Michelli\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0071477845\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780071477840\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Companies\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/05\/2006\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 224\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.84lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.52h x 5.58w x 0.84d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eLibrary Journal\u003c\/i\u003e 09\/01\/2006 pg. 158\u003cbr\u003e\u003ci\u003ePublishers Weekly\u003c\/i\u003e 09\/11\/2006 pg. 43\u003cbr\u003e\u003ci\u003eLJ Best Business Books\u003c\/i\u003e 03\/15\/2007 pg. 31","brand":"Joseph A. Michelli","offers":[{"title":"Hardcover","offer_id":44049254613247,"sku":"9780071477840","price":30.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_ee17616e-e592-4f0f-830d-8631244d1bd8.jpg?v=1685000527","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-starbucks-experience-joseph-michelli-9780071477840","provider":"WR Book House","version":"1.0","type":"link"}