{"product_id":"the-three-books-of-business-roger-reynold-klass-9781479220403","title":"The Three Books of Business: An insightful and concise guide to improve the Customer Service Representative, Sales Professional, and Manager within","description":"Recently updated for 2018. The Three Books of Business Goals are to increase productivity by way of improving call quality, increasing sales, and elevating management effectiveness. It strives to bring a people-oriented and service approach to the business world. Finally, it wants to increase a self appreciation to what you do. Roger is an award winning professional with a proven track record. This book is also recommended to anyone dealing with people in their daily duties.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Roger Reynold Klass\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 147922040X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781479220403\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/21\/2012\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 180\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.42lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.99h x 5.24w x 0.38d","brand":"Roger Reynold Klass","offers":[{"title":"Paperback","offer_id":44055666295039,"sku":"9781479220403","price":10.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_6f6ecf11-6b3d-4fbe-a846-646b250bda7f.jpg?v=1685037084","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-three-books-of-business-roger-reynold-klass-9781479220403","provider":"WR Book House","version":"1.0","type":"link"}