{"product_id":"the-unforgettable-advantage-jennard-rose-9781637428900","title":"The Unforgettable Advantage: How to Deliver Service They Remember","description":"\u003cp\u003e\u003cb\u003eDeliver service they'll never forget-and build a brand they'll never leave.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eThe Unforgettable Advantage: How to Deliver Service They Remember\u003c\/i\u003e, businesses in both B2B and B2C sectors will discover how to turn everyday customer interactions into extraordinary experiences that build loyalty, boost retention, and grow lasting brand value.\u003c\/p\u003e\u003cp\u003eThis isn't a book of theory or success stories-it's the missing manual on execution. With practical, step-by-step guidance, it empowers frontline teams, managers, and leaders to deliver consistently exceptional service in the real world.\u003c\/p\u003e\u003cp\u003eFrom emotional intelligence and meaningful customer connection to service recovery and culture-building, \u003ci\u003eThe Unforgettable Advantage\u003c\/i\u003e serves as both a leadership playbook and a frontline training tool. It equips your team to create service that not only delights but stays with people.\u003c\/p\u003e\u003cp\u003eWhether you're in retail, hospitality, healthcare, education, or professional services, this book gives you the tools to build a service culture that customers remember and recommend.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eBecause in today's market, good service is expected. Only unforgettable service sets you apart.\u003c\/b\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jennard Rose\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1637428901\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781637428900\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Business Expert Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/30\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 198\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.60lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.42d","brand":"Jennard Rose","offers":[{"title":"Paperback","offer_id":47474596872447,"sku":"9781637428900","price":31.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_93474ad9-874f-47b5-a745-d7ee13b1fd70.jpg?v=1762317716","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-unforgettable-advantage-jennard-rose-9781637428900","provider":"WR Book House","version":"1.0","type":"link"}