{"product_id":"the-way-you-make-me-donnovan-simon-9781462002535","title":"The Way You Make Me Feel: 20 Lessons in Customer Service","description":"Customers are thrilled by service which makes them feel important, if only for the moment. The Way You Make Me Feel is a collection of interactions which focus on the varying emotions that come into play as people provided and received service in everyday situations. It captures that fact that often there is a lack of alignment between what the provider of the service and the receiver of the service consider to be excellent. Prescriptions accompany each scenario to provide managers with ideas on how to improve the service offerings based on the lessons learned.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Donnovan Simon\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1462002536\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781462002535\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e iUniverse\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/29\/2011\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 140\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.32lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.00h x 5.00w x 0.30d","brand":"Donnovan Simon","offers":[{"title":"Paperback","offer_id":43936030163199,"sku":"9781462002535","price":14.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_b346d8f3-8b11-432c-970d-8b381089ddd5.jpg?v=1681423206","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-way-you-make-me-donnovan-simon-9781462002535","provider":"WR Book House","version":"1.0","type":"link"}