{"product_id":"the-x-in-cx-sunny-bindra-9789914374469","title":"The X in CX: How to Deliver Customer Experience That Sticks","description":"\u003cp\u003e\u003cstrong\u003eBring the X factor to customer experience\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWhatever you sell, customers are the driving force behind every business success-without happy customers, there's no business. So it's essential that brands have interactions that are memorable for all the right reasons.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003eThe X in CX\u003c\/em\u003e, \"CEO whisperer\" Sunny Bindra unpacks how to create positive experiences that last throughout the whole customer journey. You will learn the four practices used by the best in the business: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eBoss It\u003c\/strong\u003e, starting CX from the top of your organization\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHumanize It\u003c\/strong\u003e, keeping empathy central to your mindset\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDigitize It\u003c\/strong\u003e, using tech to your advantage\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eJazz It\u003c\/strong\u003e, staying creative at every turn\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWith \u003cem\u003eThe X in CX\u003c\/em\u003e, you'll understand where great CX comes from-and how to deliver it yourself, every time.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Sunny Bindra\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 9914374468\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9789914374469\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Sunwords Limited\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/13\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 190\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.43lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.00h x 5.00w x 0.44d","brand":"Sunny Bindra","offers":[{"title":"Paperback","offer_id":47136570278143,"sku":"9789914374469","price":14.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_c4177442-272b-4a98-bb75-52e72a3a4ded.jpg?v=1755023747","url":"https:\/\/www.whiterainbookhouse.com\/products\/the-x-in-cx-sunny-bindra-9789914374469","provider":"WR Book House","version":"1.0","type":"link"}