{"product_id":"thinking-of-people-centric-process-management-mark-mcgregor-9781907453007","title":"Thinking of... People-centric Process Management? Ask the Smart Questions","description":"\u003cp\u003eSuccess in improving performance requires the right mix of focus on people, process, and technology. This book emphasizes the central role of people in this respect. The book reminds us that this idea is not new - but it's an important one that merits reinforcement. There are some other ideas in this book that are also not new, yet are seldom practiced. These include; viewing the business from the \"outside-in\" or the customer's point of view, remembering that the single most important objective of process improvement and management is to improve organizational performance, and that the central role of technology is to enable operational performance.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Mark McGregor,Ian Gotts\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1907453008\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781907453007\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Smart Questions\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/15\/2010\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 168\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.54lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.36d","brand":"Mark McGregor","offers":[{"title":"Paperback","offer_id":48241538105599,"sku":"9781907453007","price":26.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_4648f786-47b7-45e4-8365-47ffbe432703.jpg?v=1772654858","url":"https:\/\/www.whiterainbookhouse.com\/products\/thinking-of-people-centric-process-management-mark-mcgregor-9781907453007","provider":"WR Book House","version":"1.0","type":"link"}