{"product_id":"thinkwow-daren-martin-9781968127114","title":"Think\/Wow: Exceptional Customer Experience","description":"\u003cp\u003e\u003cb\u003e\"Daren delivers a fun, powerful and quick lesson in the power of thinking like an owner.\"\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003e-Seth Godin - \u003c\/b\u003eAuthor of \u003ci\u003eThis is Marketing\u003c\/i\u003e\u003c\/p\u003e\u003cb\u003e\u003c\/b\u003e\u003cp\u003e\u003cb\u003e\u003cbr\u003e\u003c\/b\u003e\u003c\/p\u003eIn today's hyper-competitive marketplace, average service is invisible-and bad service goes viral. The only\u003cbr\u003epath to lasting customer loyalty and explosive growth is delivering moments of WOW at every touchpoint. \u003cp\u003e\u003c\/p\u003e\u003cbr\u003eIn \u003ci\u003ethink WOW: Exceptional Customer Experience\u003c\/i\u003e, bestselling author and culture architect Daren Martin, \u003cbr\u003ePhD shows leaders, managers, and frontline employees how to transform ordinary transactions into\u003cbr\u003eunforgettable experiences. With punchy insights, powerful stories, and a visually dynamic format, \u003cbr\u003e\u003ci\u003ethink WOW\u003c\/i\u003e gives you the tools to: \u003cp\u003e\u003c\/p\u003e\u003cbr\u003e- Win repeat business by turning first-time buyers into lifelong fans \u003cp\u003e\u003c\/p\u003e- Create consistency that customers trust--and competitors can't match \u003cp\u003e\u003c\/p\u003e- Empower employees to deliver WOW moments daily \u003cp\u003e\u003c\/p\u003e- Spark loyalty and referrals through small actions with massive impact \u003cp\u003e\u003c\/p\u003e- Build a culture where customer obsession drives performance and profits \u003cp\u003e\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003eDrawing inspiration from world-class brands like Disney, Ritz-Carlton, and Singapore Airlines--alongside\u003cbr\u003epowerful lessons from startups and small businesses--this book provides a practical blueprint for creating\u003cbr\u003eexceptional customer experiences in any industry. \u003cp\u003e\u003c\/p\u003e\u003cbr\u003eWhether you're a CEO looking to outpace disruption, a business owner seeking growth, or a frontline worker\u003cbr\u003eready to make a bigger impact, \u003ci\u003ethink WOW\u003c\/i\u003e is your guide to delivering service so remarkable that customers\u003cbr\u003ecan't stop talking about it. \u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cb\u003eIf you're ready to transform your customer experience from ordinary to extraordinary--this is the book that\u003cbr\u003eshows you how!\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Daren Martin\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1968127119\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781968127114\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Clovercroft Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/31\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 256\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.90lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 6.20h x 6.20w x 0.80d","brand":"Daren Martin","offers":[{"title":"Hardcover","offer_id":48242008948991,"sku":"9781968127114","price":14.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_1d738c53-09c6-4f1b-8efc-33dc10a6d05e.jpg?v=1772657045","url":"https:\/\/www.whiterainbookhouse.com\/products\/thinkwow-daren-martin-9781968127114","provider":"WR Book House","version":"1.0","type":"link"}