{"product_id":"this-call-may-be-monitored-tom-vander-well-9798903430055","title":"This Call May Be Monitored: What Eavesdropping on Corporate America Taught Me About Business and Life","description":"\u003cp\u003eOver thirty-plus years, Tom Vander Well has analyzed more than 100,000 recorded business phone calls. He has heard the exact moments when trust is built-or broken-between clients and their customers.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIt wasn't the career he expected, but he discovered it was right.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eSitting between front-line representatives and executive leadership, Tom found himself \"the man in the middle,\" translating customer conversations into insights leaders can act on-and succeed. In this book, you will learn how to: \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eClose the gap between customer expectations and team performance\u003c\/li\u003e\n\u003cli\u003eTurn front-line insight into executive action\u003c\/li\u003e\n\u003cli\u003eBuild systems that measure what truly matters\u003c\/li\u003e\n\u003cli\u003eLead with accountability, clarity, and care\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eExcellence is not created by technology, dashboards or flavor-of-the-month initiatives. It is built through intentional systems, honest measurement, and leadership willing to listen.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eOver 100,000 phone calls taught Tom the way of success. Not just in business, but in everyday life and relationships.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Tom Vander Well\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798903430055\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Expert Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/08\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 218\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.88lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.63d","brand":"Tom Vander Well","offers":[{"title":"Hardcover","offer_id":48588525797631,"sku":"9798903430055","price":27.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/this-call-may-be-monitored-tom-vander-well-9798903430055","provider":"WR Book House","version":"1.0","type":"link"}