{"product_id":"top-10-tips-for-your-david-ventura-9781789554380","title":"Top 10 Tips For Your Top 10 Customers","description":"\u003cp\u003eTop 10 Tips For Your Top 10 Customers\u003c\/p\u003e\u003cp\u003eAlthough the world is changing rapidly, this book is based on a timeless business principle... look after your most important customers before someone else does!\u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e\u003cp\u003eIn the future, many customers will be managed by technology on a transactional basis, but the larger key accounts (often the 20% of customers generating 80% of the business) will be managed through transformational, strategic partnerships based on rapport, trust, added value and deep understanding. The winners of the next decade will be companies who know more about their customers than the customers themselves know!\u003c\/p\u003e\u003cp\u003eKEY ACCOUNT MANAGEMENT has therefore never been more important and\u003c\/p\u003e\u003cp\u003e\u003cem\u003eTop 10 Tips For Your Top 10 Customers\u003c\/em\u003e explains how to: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eWork as an exceptional partner, rather than ordinary supplier.\u003c\/li\u003e \u003cli\u003eDefend, retain and develop your most important strategic relationships.\u003c\/li\u003e \u003cli\u003eStand out from your competitors rather than stand up to them.\u003c\/li\u003e \u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e David Ventura, Phil Jesson\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1789554381\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781789554380\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e New Generation Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/04\/2019\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 140\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.60lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.38d","brand":"David Ventura","offers":[{"title":"Paperback","offer_id":46233050939647,"sku":"9781789554380","price":22.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_6b50b2cc-c542-465a-80ff-192b9cb9a45d.jpg?v=1728991921","url":"https:\/\/www.whiterainbookhouse.com\/products\/top-10-tips-for-your-david-ventura-9781789554380","provider":"WR Book House","version":"1.0","type":"link"}