{"product_id":"total-quality-management-and-operational-john-s-oakland-9781138673410","title":"Total Quality Management and Operational Excellence: Text with Cases","description":"\u003cp\u003eThe notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean-Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.\u003c\/p\u003e \u003cp\u003eQuality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eAccelerating change\u003c\/li\u003e \u003cli\u003eReducing cost\u003c\/li\u003e \u003cli\u003eProtecting reputation\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eThe popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage.\u003c\/p\u003e \u003cp\u003eGuiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e John S. Oakland, Robert J. Oakland, Michael A. Turner\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1138673412\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781138673410\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Routledge\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/09\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 556\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 2.10lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.69h x 7.44w x 1.13d\u003c\/p\u003e","brand":"John S. Oakland","offers":[{"title":"Paperback","offer_id":44120945950975,"sku":"9781138673410","price":56.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_bcaec8b5-13fe-44ee-beb1-271dfd8503f7.jpg?v=1687417155","url":"https:\/\/www.whiterainbookhouse.com\/products\/total-quality-management-and-operational-john-s-oakland-9781138673410","provider":"WR Book House","version":"1.0","type":"link"}