{"product_id":"toward-responsible-service-management-hesam-olya-9781802629644","title":"Toward Responsible Service Management: AI and Digital Transformation in Action","description":"\u003cp\u003e\u003cem\u003eToward Responsible Service Management: AI and Digital Transformation in Action\u003c\/em\u003e advances service management concepts by providing a platform for initiating critical debates grounded in pertinent industry cases. It proposes new theoretical and practical implications aimed at service providers, policymakers, educators, and students.\u003c\/p\u003e \u003cp\u003eAnalysing the drivers and barriers of responsible service management, Hesam Olya brings together a global range of perspectives from researchers and industry experts. The book reflects on how service developments can enhance efficiency and financial performance, while also acknowledging the human dimension of management and the need to responsibly uphold individual rights, including safety, privacy, and ethical concerns.\u003c\/p\u003e \u003cp\u003eChapters critically discuss the impacts of digital transformation and the associated challenges in this field, addressing topics such as the enablers and barriers of responsible service management, the dark sides of digital technologies, the human element in digital services, and responsible artificial intelligence.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Hesam Olya\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1802629645\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781802629644\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Emerald Publishing Limited\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/27\/2025\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 284\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover","brand":"Hesam Olya","offers":[{"title":"Hardcover","offer_id":47071976947967,"sku":"9781802629644","price":110.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_18554631-098d-4a4d-b69f-c4e1a2faa3ad.jpg?v=1753415448","url":"https:\/\/www.whiterainbookhouse.com\/products\/toward-responsible-service-management-hesam-olya-9781802629644","provider":"WR Book House","version":"1.0","type":"link"}