{"product_id":"transactional-six-sigma-and-lean-betsi-harris-ehrlich-9781574443257","title":"Transactional Six SIGMA and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service","description":"\u003cp\u003eService industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eTransactional Six Sigma and Lean Servicing(TM) Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking \"how-to\" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean Servicing(TM) techniques have been implemented and proven effective in achieving substantial documented results. Lean Servicing(TM) is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. \u003cp\u003e\u003c\/p\u003eLiberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean Servicing(TM) covers both theory and practical application of Lean Servicing(TM), Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Betsi Harris Ehrlich\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1574443259\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781574443257\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e CRC Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 06\/13\/2002\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 296\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.28lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.48h x 6.36w x 0.82d","brand":"Betsi Harris Ehrlich","offers":[{"title":"Hardcover","offer_id":44860449652991,"sku":"9781574443257","price":160.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_9e031d23-e3bd-409f-896b-960d1142aea3.jpg?v=1709136108","url":"https:\/\/www.whiterainbookhouse.com\/products\/transactional-six-sigma-and-lean-betsi-harris-ehrlich-9781574443257","provider":"WR Book House","version":"1.0","type":"link"}