{"product_id":"turning-a-telephone-answering-service-peter-lyle-dehaan-9798888090633","title":"Turning a Telephone Answering Service into a Call Center","description":"\u003cp\u003eThis dissertation by Peter L DeHaan contains academic research. If this is what you seek, here's an overview: \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe telephone answering service industry is maturing and undergoing rapid changes. In recent years, the traditional client has been vanishing, switching to alternative technologies, bypassing their answering service. Telephone answering services have reacted in various ways, such as mergers and acquisitions, pursuing niches, or expanding their businesses' scope.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe conventional wisdom is that there will always be a need for the human interaction which an answering service provides. It further assumes that answering services will serve fewer clients and generate less revenue unless steps are taken to increase their reach or obtain non-traditional clients. Previous research has recommended becoming a call center to better tap and capitalize on the needs of an emerging non-traditional client base.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe findings of this research effort determined there were the essential elements which should be present for a telephone answering service to transition into a call center. Additionally, there were five items which are common industry dilemmas to be addressed. An inventory of significant call center characteristics was also developed. Most importantly, several areas of focus were advanced. \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Peter Lyle DeHaan\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798888090633\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Rock Rooster Books\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 08\/23\/2023\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 236\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.71lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.50d","brand":"Peter Lyle DeHaan","offers":[{"title":"Paperback","offer_id":48442909032703,"sku":"9798888090633","price":19.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_01abaae9-edcb-4054-b1d3-d0b7242aa98c.jpg?v=1777200549","url":"https:\/\/www.whiterainbookhouse.com\/products\/turning-a-telephone-answering-service-peter-lyle-dehaan-9798888090633","provider":"WR Book House","version":"1.0","type":"link"}