{"product_id":"turning-rants-into-raves-carol-heady-9780988239500","title":"Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!","description":"The book is written for CEO's, business owners and managers that want to improve the experience they are providing to their customers. Five principles of customer service are illuminated with insightful interviews with CEO's, business owners and employees that consistently demonstrate good customer service. We share illustrations depicting real customer service situations, both good and bad, that bring levity to a serious subject. We also show the financial value of implementing our principles by providing the impact to four business drivers and sharing the harsh reality of data on the sad state of customer service.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Carol Heady,Randi Busse\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0988239507\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780988239500\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Rant and Rave Company, Inc.\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/03\/2012\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 192\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.58lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.02h x 5.98w x 0.41d","brand":"Carol Heady","offers":[{"title":"Paperback","offer_id":47520309149951,"sku":"9780988239500","price":18.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_86341c23-18b4-4e25-a9e0-bbf699b822d3.jpg?v=1762884815","url":"https:\/\/www.whiterainbookhouse.com\/products\/turning-rants-into-raves-carol-heady-9780988239500","provider":"WR Book House","version":"1.0","type":"link"}