{"product_id":"ultimate-itilr-4-for-intelligent-sankarsan-biswas-9789349887572","title":"Ultimate ITIL(R) 4 for Intelligent and Sustainable Service Management","description":"\u003cp\u003e\u003cstrong\u003e\u003cem\u003eReimagining ITIL4 with AI, DevOps, and Green Thinking.\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eKey Features\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e● End-to-end ITIL4 evolution from foundations to autonomous ITSM.\u003c\/p\u003e\u003cp\u003e● Practical integration of AI, Agile, DevOps, and ESG principles.\u003c\/p\u003e\u003cp\u003e● Execution-focused playbooks, maturity models, and real-world case studies.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eBook Description\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eITIL(R)\u003c\/strong\u003e is the globally adopted framework for designing, delivering, and improving value-driven IT services. \u003cstrong\u003e\u003cem\u003eUltimate ITIL(R) 4 for Intelligent and Sustainable Service Management \u003c\/em\u003e\u003c\/strong\u003ebuilds on that foundation to demystify the rapidly evolving world of AI-powered IT Service Management, connecting ITIL(R) 4 principles with machine learning, NLP, automation, AIOps, Agile, DevOps, and sustainability.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eProgressing from ITIL(R) 4 fundamentals to advanced AI-enabled practices, the book explores how incident management, change enablement, problem management, service requests, knowledge management, and governance evolve in an intelligent, data-driven operating model.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat you will learn\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e● Evolve ITIL4 from process compliance to intelligent service ecosystems with AI.\u003c\/p\u003e\u003cp\u003e● Architect scalable, governed, ethical, and sustainable ITSM operating models.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eTable of Contents\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e1. Introduction to The New ITSM Landscape\u003c\/p\u003e\u003cp\u003e2. ITIL4 Revisited\u003c\/p\u003e\u003cp\u003e3. Rethinking Value from Processes to Purpose\u003c\/p\u003e\u003cp\u003e4. Foundations of AI in ITSM\u003c\/p\u003e\u003cp\u003e5. Use Cases of Artificial Intelligence across ITIL Practices\u003c\/p\u003e\u003cp\u003e6. AI Governance and Risks in ITSM\u003c\/p\u003e\u003cp\u003e7. Agile and DevOps Integration Models\u003c\/p\u003e\u003cp\u003e8. Removing Silos and Enabling Flow\u003c\/p\u003e\u003cp\u003e9. Metrics That Matter in Agile ITSM\u003c\/p\u003e\u003cp\u003e10. Green IT and Sustainable Service Management\u003c\/p\u003e\u003cp\u003e11. Ethical Service Design and Social Impact\u003c\/p\u003e\u003cp\u003e12. ITIL4 as a Framework for ESG Alignment\u003c\/p\u003e\u003cp\u003e13. Transformation Playbooks and Implementation Strategies\u003c\/p\u003e\u003cp\u003e14. Maturity Models and Scaling Success\u003c\/p\u003e\u003cp\u003e15. Case Studies and Lessons from the Field\u003c\/p\u003e\u003cp\u003e16. Generative AI in ITSM\u003c\/p\u003e\u003cp\u003e17. The Rise of Autonomous ITSM\u003c\/p\u003e\u003cp\u003e18. The Future of Service Management\u003c\/p\u003e\u003cp\u003e \u003cstrong\u003eIndex\u003c\/strong\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Sankarsan Biswas\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 9349887576\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9789349887572\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Orange Education Pvt Ltd\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/28\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 484\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.82lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.25h x 7.50w x 0.97d","brand":"Sankarsan Biswas","offers":[{"title":"Paperback","offer_id":48874554196223,"sku":"9789349887572","price":44.95,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/ultimate-itilr-4-for-intelligent-sankarsan-biswas-9789349887572","provider":"WR Book House","version":"1.0","type":"link"}