{"product_id":"unexpected-consequences-james-martin-9780313393112","title":"Unexpected Consequences: Why The Things We Trust Fail","description":"\u003cp\u003e\u003cb\u003eIn this book, interrelationships between more than 40 recent catastrophic events are explored, discussing failures of structures and machines, information technology, regulatory agencies, security designs, and more.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eThe world is full of wonderful products and services that occasionally disappoint and even harm us. \u003ci\u003eUnexpected Consequences: Why The Things We Trust Fail\u003c\/i\u003e explores the reasons these failures occur, examining them from technological, human, and organizational perspectives. Using more than 40 recent catastrophic events to illustrate its points, the book discusses structural and machine failure, but also the often-overlooked failure of people and of systems related to such things as information technology, healthcare, and security. \u003cp\u003e\u003c\/p\u003eAs the book demonstrates, faulty technology played a surprisingly small part in many of the scrutinized disasters. Author James William Martin finds cognitive factors and organizational dynamics, including ethics, are major contributors to most unexpected and catastrophic failures causing loss of life and extensive property damage. With that fresh perspective in mind, Martin is able to suggest remedies that address service failure and just may help prevent future disasters from taking place.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e James Martin\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0313393117\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780313393112\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Praeger\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/12\/2011\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 312\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.35lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.30h x 6.20w x 1.20d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eChoice\u003c\/i\u003e 04\/01\/2012","brand":"James Martin","offers":[{"title":"Hardcover","offer_id":48135979204863,"sku":"9780313393112","price":65.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_e05cc99e-874b-4092-b900-22d423b9c46b.jpg?v=1770159705","url":"https:\/\/www.whiterainbookhouse.com\/products\/unexpected-consequences-james-martin-9780313393112","provider":"WR Book House","version":"1.0","type":"link"}