{"product_id":"unlock-your-call-centre-matt-smallman-9781781336663","title":"Unlock Your Call Centre: A Proven Way to Upgrade Security, Efficiency and Caller Experience","description":"\u003cp\u003e\u003cb\u003eIf your call centre security relies on questions everyone knows the answers to, or passwords that no one can remember, then your process isn't truly secure - and your customers deserve better.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eUnlock Your Call Centre \u003c\/i\u003eshows you how to replace frustrating questions with real security that dramatically improves caller experience and boosts your bottom line.\u003c\/p\u003e\u003cp\u003eUsing a unique approach honed through years of experience, Matt Smallman will help you identify the ideal solution for your organisation, make the case for change and implement it successfully.\u003c\/p\u003e\u003cp\u003eThis book gives you the tools to: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eEvaluate the strengths and weaknesses of your existing security process\u003c\/li\u003e \u003cli\u003eDetermine the most appropriate modern security methods for your unique context\u003c\/li\u003e \u003cli\u003eMake a compelling case for improvement and investment \u003c\/li\u003e \u003cli\u003ePlan for successful implementation\u003c\/li\u003e \u003cli\u003eDesign processes that maximise customer adoption and business outcomes\u003c\/li\u003e \u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Matt Smallman\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1781336660\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781781336663\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Rethink Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/10\/2022\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 300\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.77lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.50w x 0.63d","brand":"Matt Smallman","offers":[{"title":"Paperback","offer_id":44077299433727,"sku":"9781781336663","price":22.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_c439fd06-e0aa-4426-8aa9-744c3fb4aa25.jpg?v=1685469250","url":"https:\/\/www.whiterainbookhouse.com\/products\/unlock-your-call-centre-matt-smallman-9781781336663","provider":"WR Book House","version":"1.0","type":"link"}