{"product_id":"unveiling-the-power-of-servicenow-paul-collins-9798884768864","title":"Unveiling the Power of ServiceNow: Master ServiceNow and Transform Your IT Service Management","description":"Master ServiceNow and Transform Your IT Service Management\u003cp\u003e\u003cb\u003eAre you ready to unlock the full potential of ServiceNow, the industry-leading platform for IT service management (ITSM)?\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eThis comprehensive guidebook equips you with everything you need to thrive in the ever-evolving world of ITSM. Whether you're a seasoned IT professional or embarking on your ServiceNow journey for the first time, this book provides a clear, concise, and informative introduction to the platform's core functionalities, best practices for implementation, and exciting possibilities for the future.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eThroughout the book, you'll delve into: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eStreamlining IT service delivery through automation, centralized request management, and standardized processes.\u003c\/li\u003e\n\u003cli\u003eBoosting efficiency and productivity by automating repetitive tasks and empowering self-service for users.\u003c\/li\u003e\n\u003cli\u003eLeveraging data-driven decision making with ServiceNow's robust reporting and analytics to identify areas for improvement and optimize workflows.\u003c\/li\u003e\n\u003cli\u003eEstablishing a foundation for continuous improvement to ensure your ITSM practices remain aligned with evolving business needs.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eWe'll also explore how ServiceNow is expanding beyond traditional ITSM, venturing into new territories like: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eEmployee workflow management for a more seamless employee experience.\u003c\/li\u003e\n\u003cli\u003eCustomer service management (CSM) to manage customer inquiries and provide consistent customer support.\u003c\/li\u003e\n\u003cli\u003eSecurity operations by integrating security information and event management (SIEM) capabilities for consolidated security operations within a single platform.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eThis book empowers you to: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eNavigate ServiceNow with confidence: \u003c\/b\u003e Gain a thorough understanding of ServiceNow's core functionalities and its potential to transform your ITSM practices.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eImplement ServiceNow effectively: \u003c\/b\u003e Explore best practices for configuration, user management, and data governance to ensure a smooth and successful ServiceNow implementation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eUnlock the potential of ServiceNow for continuous improvement: \u003c\/b\u003e Leverage ServiceNow's data-driven insights to identify areas for improvement, optimize workflows, and make data-driven decisions for enhanced service delivery.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eStay ahead of the curve: \u003c\/b\u003e Explore emerging trends like artificial intelligence (AI) and machine learning (ML) that are shaping the future of ServiceNow and ITSM.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eBy leveraging the knowledge and insights packed within this book, you can harness the power of ServiceNow to streamline IT service delivery, improve efficiency, and empower your organization to thrive in the digital landscape.\u003c\/b\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Paul Collins\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798884768864\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/13\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 112\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.35lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.23d","brand":"Paul Collins","offers":[{"title":"Paperback","offer_id":46140928590079,"sku":"9798884768864","price":9.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_91380f11-d9a8-4719-9d1f-9c3520399215.jpg?v=1726597436","url":"https:\/\/www.whiterainbookhouse.com\/products\/unveiling-the-power-of-servicenow-paul-collins-9798884768864","provider":"WR Book House","version":"1.0","type":"link"}