{"product_id":"we-need-to-talk-phillip-van-hooser-9781640951556","title":"We Need to Talk: Building Trust When Communicating Gets Critical","description":"Will your business relationships suffer or be saved by your ability to communicate? \u003cp\u003e\u003c\/p\u003e Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost - employees are encouraged or de-motivated - professional networks are expanded or extinguished - all by how well we communicate. \u003ci\u003eWe Need to Talk\u003c\/i\u003e reveals key strategies to help you build trust, win respect and sidestep common minefields when communicating gets critical. \u003cp\u003e\u003c\/p\u003e \"As a manager in a client service environment, the need frequently arises to have critical conversations. Within days of reading \u003ci\u003eWe Need to Talk\u003c\/i\u003e, I applied two of the principles Phil described and was beyond thrilled at the outcome. Not only did my associate respond favorably to the message, but agreed that changes were needed and committed to making them. I was utterly amazed at how easy it was to have the conversation. Every manager, no matter how experienced can benefit from this book. The time comes for you to have your next critical conversation, pick up \u003ci\u003eWe Need to Talk\u003c\/i\u003e. You'll be glad you did \" --Priscilla Pinnegar, Client Support Manager II ADP, Inc. \u003cp\u003e\u003c\/p\u003e Discover how you can: \u003cul\u003e\n\u003cli\u003eEstablish empathy and trust when communicating with subordinates, co-workers, superiors or customers\u003c\/li\u003e\n\u003cli\u003eRebuild the believability quotient when truthfulness has not always been practiced\u003c\/li\u003e\n\u003cli\u003eRein in \"brutal honesty\" and the damage it causes\u003c\/li\u003e\n\u003cli\u003eBuild rapport by \"actively\" listening\u003c\/li\u003e\n\u003cli\u003eEarn respect while delivering difficult or sensitive messages\u003c\/li\u003e\n\u003cli\u003eBuild integrity while eliminating communication barriers like the \"grapevine\"\u003c\/li\u003e\n\u003cli\u003eAnd get results by guaranteeing the message you intended was interpreted correctly\u003c\/li\u003e\n\u003c\/ul\u003e Through a masterful use of stories and illustrations, \u003ci\u003eWe Need to Talk\u003c\/i\u003e reveals six unique, powerful strategies for communicating successfully when relationships and results are riding on your abilities. \u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Phillip Van Hooser\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1640951555\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781640951556\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Sound Wisdom\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/18\/2020\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 112\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.35lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.80h x 5.90w x 0.40d","brand":"Phillip Van Hooser","offers":[{"title":"Paperback","offer_id":43996400845055,"sku":"9781640951556","price":15.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_b52f626a-1287-4e47-b9c0-72f0c590b5ac.jpg?v=1683341476","url":"https:\/\/www.whiterainbookhouse.com\/products\/we-need-to-talk-phillip-van-hooser-9781640951556","provider":"WR Book House","version":"1.0","type":"link"}