{"product_id":"what-clients-really-want-and-chantell-glenville-9780993543128","title":"What Clients Really Want (And The S**t That Drives Them Crazy): The Essential Insider's Guide for Advertising Agencies on How Account Management Can C","description":"What Clients Really Want (And The S**t That Drives Them Crazy) is the essential insider's guide for advertising agencies on how account management can create great client\/agency relationships. The first book on client\/agency relationships to be written an ex-client, this book gives a true insider's guide as to how account management can stop client\/agency relationships from breaking down and take those relationships from good to great. In this step-by-step guide you will discover: -What simple actions you can take today to generate great relationships with your clients. -How to gain a deeper understanding of the pressures your clients face and why this is so important. -Practical day-to-day advice on how to master positive relationship building behaviours. -The strong re-occurring themes that cause client relationships to fall apart and how you can avoid them by applying; oThe 9 essential behaviours to prevent damage to the client\/agency relationship. oThe 5 essential behaviours to take your client\/agency relationships from good to great. \"This will be gold dust for client-servicing professionals... it's a great reminder of what you need to do to build a brilliant relationship with your clients and how to be a true partner. It's so important that you get to know them and care for their business and this book shows you what you need to do.\" Rick Kumar, Owner \u0026amp; Director, Moda Consult (Specialist Recruitment for Creative Agencies)\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Chantell Glenville\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 099354312X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780993543128\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Lifestyles Press\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/03\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 84\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.20lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.99h x 5.00w x 0.17d","brand":"Chantell Glenville","offers":[{"title":"Paperback","offer_id":44043574313215,"sku":"9780993543128","price":18.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_39c7efad-d93b-4865-9e0f-cb237d10eeba.jpg?v=1684967943","url":"https:\/\/www.whiterainbookhouse.com\/products\/what-clients-really-want-and-chantell-glenville-9780993543128","provider":"WR Book House","version":"1.0","type":"link"}