{"product_id":"what-happened-to-customer-service-j-h-cook-9781499540833","title":"What Happened To Customer Service","description":"What Happened to Customer Service is a first hand experience into the world of retail. Customer Service is not what it may seem...neither is the \"lack\" of Customer Service. This book is written by a 20+ year front line retail employee and manager with insights and stories that may or may not surprise you.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e J. H. Cook\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1499540833\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781499540833\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 05\/20\/2014\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 78\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.20lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.99h x 5.24w x 0.16d","brand":"J. H. Cook","offers":[{"title":"Paperback","offer_id":48458975379711,"sku":"9781499540833","price":6.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_bbe42faa-5443-47dd-8178-6d9c2bd54d2e.jpg?v=1777407656","url":"https:\/\/www.whiterainbookhouse.com\/products\/what-happened-to-customer-service-j-h-cook-9781499540833","provider":"WR Book House","version":"1.0","type":"link"}