{"product_id":"what-the-actual-fuss-bibi-sofowote-9798345464540","title":"What the Actual Fuss: Why the CX Buzzword Is Relentlessly Haunting You","description":"\u003cp\u003eIn \u003ci\u003eWhat the Actual Fuss: Why the CX Buzzword Is Relentlessly Haunting You, \u003c\/i\u003e Bibi Sofowote brings his extensive experience to bear as he tackles the growing frenzy around Customer Experience. This book cuts through the fluff and explores why the term \"CX\" has become a relentless buzzword, often overused without real substance. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eWith a mix of humor, critical insights, and a no-nonsense approach, Bibi calls attention to what truly makes or breaks customer relationships. This isn't just another CX guide - it's an eye-opener that dares readers to rethink the way they view customer interactions and the importance of genuine value in service. Through the pages, Bibi invites readers to understand the hype, confront the challenges, and, most importantly, redefine what Customer Experience should truly mean.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Bibi Sofowote\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9798345464540\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Independently Published\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/04\/2024\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 170\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.52lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.36d","brand":"Bibi Sofowote","offers":[{"title":"Paperback","offer_id":48066522415359,"sku":"9798345464540","price":13.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_5533e4b8-b88d-46e2-9bb4-9b7699ea04ee.jpg?v=1768678900","url":"https:\/\/www.whiterainbookhouse.com\/products\/what-the-actual-fuss-bibi-sofowote-9798345464540","provider":"WR Book House","version":"1.0","type":"link"}