{"product_id":"what-to-say-bill-crawford-ph-d-9780692193136","title":"What To Say: And What Not To Say When...","description":"Have you ever tried to communicate important information to someone, only to have them become defensive, or argumentative? This can be a big problem, because often the conversation turns into a debate, with the other person either shutting down or defending the very behavior you want them to change  In \"What To Say,\" psychologist, Dr. Bill Crawford goes way beyond \"good communication skills\" \u0026amp; uses the latest brain science to show readers what is really happening when others are being resistant, and why trying to explain things to them rationally or defending your position doesn't work  He then gives specific examples of \"what to say\" (and what not to say) to ensure that those you are wanting to engage shift from the resistant brain to the receptive brain so that they can truly hear and understand what you are wanting them to know.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Bill Crawford Ph. D.\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0692193138\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780692193136\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Florence Publishing\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/30\/2018\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 200\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.57lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.51w x 0.46d","brand":"Bill Crawford Ph. D.","offers":[{"title":"Paperback","offer_id":44126611276031,"sku":"9780692193136","price":14.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_22ef8135-7b1b-4fd0-9ffa-911c8f7ca9ef.jpg?v=1687449166","url":"https:\/\/www.whiterainbookhouse.com\/products\/what-to-say-bill-crawford-ph-d-9780692193136","provider":"WR Book House","version":"1.0","type":"link"}