{"product_id":"whats-the-secret-john-r-dijulius-9780470196120","title":"What's the Secret?: To Providing a World-Class Customer Experience","description":"\u003cp\u003e\u003ci\u003eWhat's the Secret?\u003c\/i\u003e gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e John R. Dijulius\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0470196122\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780470196120\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Wiley\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/01\/2008\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 336\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.17lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.01h x 6.36w x 1.15d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eReference and Research Bk News\u003c\/i\u003e 08\/01\/2008 pg. 143","brand":"John R. Dijulius","offers":[{"title":"Hardcover","offer_id":44054473900287,"sku":"9780470196120","price":29.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_6bd83e54-6d4d-45de-a789-92b78609b52e.jpg?v=1685030180","url":"https:\/\/www.whiterainbookhouse.com\/products\/whats-the-secret-john-r-dijulius-9780470196120","provider":"WR Book House","version":"1.0","type":"link"}