{"product_id":"when-words-save-lives-matthias-samuel-herter-9783033113763","title":"When Words Save Lives","description":"\u003cp\u003e\u003cstrong\u003eEvery conversation is a negotiation. Some simply carry higher stakes than others.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eIn situations where tension is high, emotions are strong, and the outcome truly matters, the right words can change everything. In When Words Save Lives, crisis and hostage negotiation expert Matthias Samuel Herter draws on more than 21 years of real-world experience in some of the most demanding communication environments imaginable. From complex crisis negotiations in Switzerland to international incidents across five continents, he has seen firsthand how trust is built, how conflict escalates, and how good dialogue can prevent irreversible outcomes.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eAs former Head of the Crisis Management and Negotiation Units of the Swiss Federal Police and the Bern Cantonal Police, and co-author of the United Nations Anti-Kidnapping Manual, Matthias has worked at the highest operational levels of crisis negotiation. Together with his teams, he has trained professionals across Africa, Asia, the Middle East, and Europe, helping to develop practical approaches to negotiation, teamwork, and decision-making under pressure.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIn this book, he shares five true stories from real crisis and hostage negotiations and extracts 25 practical lessons that apply far beyond law enforcement or emergency situations. These are not abstract theories. They are principles forged in real conversations where every word mattered.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eReaders will discover how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ebuild trust quickly in high-pressure situations\u003c\/li\u003e\n\u003cli\u003ecommunicate clearly when emotions are running high\u003c\/li\u003e\n\u003cli\u003ede-escalate conflict without confrontation\u003c\/li\u003e\n\u003cli\u003elisten actively and influence outcomes ethically\u003c\/li\u003e\n\u003cli\u003emake better decisions under stress and uncertainty\u003c\/li\u003e\n\u003cli\u003enavigate difficult conversations in professional and personal life\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eWhether in business negotiations, leadership roles, workplace conflicts, or everyday conversations, the principles in this book apply wherever communication matters and outcomes are uncertain. This book is written for leaders, managers, executives, negotiators, entrepreneurs, lawyers, HR professionals, educators, and anyone who wants to improve how they communicate, resolve conflict, and lead under pressure. Because while few of us will ever face a hostage situation, all of us face moments where words truly matter.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Matthias Samuel Herter\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 3033113761\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9783033113763\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Matthias Samuel Herter\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/04\/2026\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 274\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.20lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.21h x 6.14w x 0.63d","brand":"Matthias Samuel Herter","offers":[{"title":"Hardcover","offer_id":48997884100863,"sku":"9783033113763","price":34.99,"currency_code":"USD","in_stock":true}],"url":"https:\/\/www.whiterainbookhouse.com\/products\/when-words-save-lives-matthias-samuel-herter-9783033113763","provider":"WR Book House","version":"1.0","type":"link"}