{"product_id":"working-with-difficult-people-amy-cooper-hakim-9780143111870","title":"Working with Difficult People: Handling the Ten Types of Problem People Without Losing Your Mind","description":"A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. \u003cp\u003e\u003c\/p\u003eYour work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. \u003cp\u003e\u003c\/p\u003eUpdated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Amy Cooper Hakim, Muriel Solomon\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0143111876\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780143111870\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Tarcherperigee\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 12\/06\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 352\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.60lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.20h x 5.00w x 0.90d","brand":"Amy Cooper Hakim","offers":[{"title":"Paperback","offer_id":44048615997695,"sku":"9780143111870","price":18.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_3ffa1ccb-3ea6-4b0d-9a0e-092f280634ec.jpg?v=1684996808","url":"https:\/\/www.whiterainbookhouse.com\/products\/working-with-difficult-people-amy-cooper-hakim-9780143111870","provider":"WR Book House","version":"1.0","type":"link"}