{"product_id":"wow-moments-jeff-shapiro-9780977300617","title":"WOW Moments: Fifty Thank-Yous And Ten Curses: A Customer Service Story","description":"Amazon.com. Starbucks. Your cable or cell phone provider. \u003cp\u003e\u003c\/p\u003e Some organizations \"wow\" their customers and some don't. \u003cp\u003e\u003c\/p\u003e What does it even mean to \"wow\" a customer? \u003cp\u003e\u003c\/p\u003e How would your customers describe their most recent interaction with you? What are the characteristics of a \"wow\" moment, and how can you and your organization continuously improve to provide more of them? \u003cp\u003e\u003c\/p\u003e Join business owner Allen and management consultant Jeff as they take a customer service journey to answer these questions and more. Told in story form, this book is meant to be used in conjunction with the tools and exercises provided in the appendix as well as additional material found at www.pythonefk.com. Read WOW Moments: Fifty Thank-Yous And Ten Curses on your own or as a team, and use it to assist in your efforts to \"wow\" more customers more often. Keep them coming back for more while also referring others to your organization.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Jeff Shapiro\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0977300617\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9780977300617\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Python Efk, Incorporated\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 03\/15\/2015\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 126\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.34lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.50h x 5.51w x 0.27d","brand":"Jeff Shapiro","offers":[{"title":"Paperback","offer_id":43947526717695,"sku":"9780977300617","price":9.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/products\/img_e9b81faf-cec9-4550-82b2-7860b055167f.jpg?v=1681519228","url":"https:\/\/www.whiterainbookhouse.com\/products\/wow-moments-jeff-shapiro-9780977300617","provider":"WR Book House","version":"1.0","type":"link"}