{"product_id":"wow-your-customers-7-ways-john-d-hanson-9781719450836","title":"WOW Your Customers! 7 Ways to World-Class Service","description":"\u003cp\u003e\u003cb\u003e\"It's A Menu, Not a Recipe!\"\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003e\"This powerful, practical book is loaded with ideas and insights to generate 'customers for life.'\"---Brian Tracy, Author, \u003ci\u003eMaximum Achievement\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eThe \u003cb\u003e7 Ways\u003c\/b\u003e \"menu\" is inspired from over 20 years of excellent customer service and diligent research into current industry leaders like Amazon, American Express, Disney, Nordstrom, Ritz-Carlton and more. The key ingredients to our successes have been neatly rolled into this easily-digested \"menu\" for stellar customer service. \"Order\" the items proven to add value while you try new ideas. Add them as they work for you!\u003c\/p\u003e\u003cp\u003eA recent customer satisfaction survey revealed that only 5% of customers received 5-star service, and just 10% of consumers rated their interaction as 4-star. The opportunity to attract and retain loyal, engaged customers has never been better. Use the practical, easily applied tools in this book to consistently create memorable experiences that will earn your company repeat and referred business from grateful clients. You'll be glad you did! \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eAbout the Author: A proven leader in customer service excellence, John D. Hanson has professionally engaged customers and team members by adding value in every career opportunity. He resides near Columbus, Ohio, happily married with children, honored to have served in the U.S. Armed Forces.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e John D. Hanson\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 1719450838\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781719450836\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Createspace Independent Publishing Platform\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 07\/10\/2018\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 174\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.53lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.37d","brand":"John D. Hanson","offers":[{"title":"Paperback","offer_id":48436982350079,"sku":"9781719450836","price":14.77,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_c52a43d6-43f4-4606-ac91-7d4dcb4affa6.jpg?v=1777159075","url":"https:\/\/www.whiterainbookhouse.com\/products\/wow-your-customers-7-ways-john-d-hanson-9781719450836","provider":"WR Book House","version":"1.0","type":"link"}