{"product_id":"yes-on-demand-kathy-l-middleton-9781440848537","title":"Yes! on Demand: How to Create Winning, Customized Library Service","description":"\u003cp\u003e\u003cb\u003eBorrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eWhen it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the \"yes\" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community. \u003cp\u003e\u003c\/p\u003eThe book shows how techniques borrowed from successful retail models can be applied to every part of library service--from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of \"no\" into one of \"yes.\" Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate \"no\" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAuthor:\u003c\/b\u003e Kathy Middleton\u003cbr\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 144084853X\u003cbr\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 9781440848537\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Bloomsbury Publishing PLC\u003cbr\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/21\/2016\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 144\u003cbr\u003e\u003cb\u003eFormat:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.45lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.20h x 6.00w x 0.40d\u003cbr\u003e\u003cbr\u003e\u003cb\u003eReview Citation(s): \u003c\/b\u003e\u003cbr\u003e\u003ci\u003eVoice of Youth Advocates\u003c\/i\u003e 04\/01\/2017\u003cbr\u003e\u003ci\u003eLibrary Journal\u003c\/i\u003e 04\/15\/2017 pg. 99","brand":"Kathy Middleton","offers":[{"title":"Paperback","offer_id":43986196726015,"sku":"9781440848537","price":55.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2982\/9887\/files\/img_dac4cdc8-4147-454e-809b-c7411401babc.jpg?v=1683281931","url":"https:\/\/www.whiterainbookhouse.com\/products\/yes-on-demand-kathy-l-middleton-9781440848537","provider":"WR Book House","version":"1.0","type":"link"}