Refund policy

Please review the following choices carefully, refunds and returns can only be processed when eligible items are returned using the appropriate method.

Return Eligibility

-          Items must be returned in their original, unmarked, and unaltered condition. Please note that e-books and audiobooks are non-returnable and non-refundable once purchased

-          Physical books are eligible for return within 30 days from the date of purchase.

-          Orders containing more than ten (10) copies are not eligible for return

-          Books with a price exceeding $100 are not eligible for return

-          Items that are marked as non-returnable cannot be returned

Return Process

Prior to returning an item, please contact our customer service team at info@whiterainbookhouse.com to initiate the return process. Provide your order number and the reason for the return.

Securely pack the item in its original packaging, if possible. Include the packing slip and any other materials originally provided.

Send the return to the following address:

White Rain Book House

16107 KENSINGTON DR #132

SUGAR LAND, TX 77479-4224

 

Customers are responsible for the shipping costs associated with returning items. Please use a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within 4-6 weeks of us receiving the return.

-          Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@whiterainbookhouse.com with your order number and a photo of the damaged item. We will provide you with a replacement or refund as soon as possible.