Shipping policy

When will my order ship?

- Due to current conditions most orders will ship in 5-8 business days. To protect our employees, we cannot offer expedited shipments at this time. We apologize for any delay and thank you for your patience.

- Preordered titles will ship on or within 3-5 business days of their on-sale date

- Backordered titles will ship when available.

Orders that are in processing status cannot be cancelled.

Please note: Business days for processing orders are Monday – Friday, excluding holidays.

What are my shipping options and when do they deliver?

Our current shipping options, and their average shipping times are:

UPS Ground – 7-10 business* days

USPS Priority Mail Service – 2-9 business* days (does not include online tracking) 

Due to current conditions most orders will ship in 5-8 business days. To protect our employees, we are not able to offer expedited shipments at this time. We apologize for any delay and thank you for your patience. 

*Business days refer to the carrier’s regular operation days. For UPS this is Monday – Friday, excluding select holidays. For USPS Priority Mail Service this is Monday – Saturday, excluding federal holidays.

How do I track my order?

You will receive a shipping confirmation by email. If you have selected UPS Ground or expedited services your email will include your tracking number and a link to the shipper’s website. USPS Priority Mail services do not include online tracking for us at this time, however they are generally delivered within 2-9 postal days of shipment.